Dawn works as an Account Manager within the Employee Benefits department at Brown & Brown of Detroit. In this role, she provides full-service enrollment and customer service. Her duties include ensuring group medical, dental, vision, life, and disability plans are implemented during client annual renewals; preparing employee benefit guides and election/enrollment forms for open enrollment meetings; responding to claim questions; facilitating claims resolution, providing benefit information to employees; and helping complete/submit various carrier forms during the year. Dawn’s favorite part of her job is interacting with clients to help resolve daily issues that may arise, and helping employees resolve claim issues, which often results in them saving money. She is licensed by the state of Michigan as a Resident Producer in Accident, Health and Life Insurance. Dawn earned a bachelor degree from University of Michigan and a master degree from Central Michigan University.